Shipping and Delivery Policy
SHIPPING & DELIVERY POLICY
Effective Date: 21 September 2026
WAYANAD SPICES VILLAGE aims to process and deliver customer orders safely and efficiently.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Processing may take longer during peak seasons, holidays, promotional periods or when products require additional quality or packaging checks.
2. Delivery Time
After dispatch, delivery is generally expected within:
3–7 business days for most serviceable locations in India.
Remote, rural or difficult-to-service locations may require additional time.
Delivery estimates are indicative and may vary depending on courier service, location, weather, public holidays and unforeseen circumstances.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment.
Any free-shipping offer will be subject to the terms displayed on the website at the time of purchase.
4. Order Tracking
Where tracking is available, shipment tracking information may be provided through email, SMS, WhatsApp or the customer account.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/building details
- Street/locality
- City/town
- District
- State
- PIN code
- Reachable phone number
We are not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer.
6. Delayed Delivery
A delivery may be delayed because of:
- courier or logistics issues;
- severe weather;
- natural disasters;
- public holidays;
- strikes;
- transport disruptions;
- government restrictions;
- incorrect address information;
- events beyond our reasonable control.
7. Damaged or Tampered Packages
Please inspect the package when received.
If the outer package appears seriously damaged, opened or tampered with, please contact us as soon as possible and preferably within 48 hours of delivery, with photographs/videos of the package and product.
8. Missing or Incorrect Products
If you receive a wrong, missing or damaged product, contact us within 48 hours of delivery with:
- Order number
- Product details
- Photos/videos of the package
- Description of the issue
We will review the complaint and provide an appropriate replacement or refund where applicable.
9. International Shipping
International shipping, where offered, is subject to destination availability, applicable shipping charges, customs requirements, import restrictions, duties and taxes.
Any applicable customs duties or destination-country charges may be payable by the customer unless expressly stated otherwise at checkout.
10. Delivery Contact
WAYANAD SPICES VILLAGE
Pulpally, Wayanad, Kerala – 673579
Phone: +91 7902421203
Email: info@wayanadspicesvillage.in