Cancellation and Refund Policy

CANCELLATION & REFUND POLICY

Effective Date: 21 September 2026

At WAYANAD SPICES VILLAGE, we aim to provide quality food products and a transparent cancellation and refund process.

1. Order Cancellation by Customer

Customers may request cancellation before the order is dispatched.

To request cancellation, contact us as soon as possible using:

Phone: +91 7902421203
Email: info@wayanadspicesvillage.in

Once an order has been dispatched, cancellation may no longer be possible.

2. Cancellation by Us

We may cancel an order where:

• the product is unavailable;
• there is an obvious pricing or technical error;
• delivery to the entered address is not possible;
• the transaction appears fraudulent or unauthorised;
• circumstances beyond our reasonable control prevent fulfilment.

Where payment has already been received for an order cancelled by us, the eligible amount will be refunded to the original payment method.

3. Return Eligibility

Because our products are food and consumable products, returns are generally accepted only in situations such as:

• wrong product delivered;
• product damaged during delivery;
• product received in an unacceptable/tampered condition;
• missing product;
• manufacturing or packaging defect identified on receipt.

For hygiene and food-safety reasons, opened or partially consumed food products are generally not eligible for return unless required by applicable law or determined by us to be defective.

4. Time Limit for Reporting Issues

Customers should contact us within 48 hours of delivery for damaged, wrong, missing or tampered products.

Claims submitted after this period may be considered depending on the circumstances and evidence available.

5. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If a replacement cannot reasonably be provided, an eligible refund may be issued.

6. Refund Process

Once your cancellation, return or refund request is approved, the eligible refund will generally be initiated within 7 business days.

Refunds will normally be issued to the original payment method used for the transaction.

The time taken for the amount to appear in your account may additionally depend on Razorpay, the issuing bank, card network, UPI provider or other payment service provider.

Razorpay notes that cancellation, return and refund queries are to be routed to the merchant, as the payment gateway facilitates the payment rather than handling the merchant's product-return process.

7. Partial Refunds

A partial refund may be considered where:

• part of an order is missing;
• only some items are damaged;
• an agreed adjustment applies;
• only part of an order is cancelled.

8. Non-Refundable Situations

Refunds may not be available for:

• products damaged due to improper storage after delivery;
• products opened or used where no defect is established;
• incorrect address provided by the customer;
• customer refusal of delivery without an eligible cancellation reason;
• changes of mind after dispatch, subject to applicable law.

9. Payment Failure

If your payment is debited but the order is not successfully confirmed, please contact us with the relevant transaction/order details.

We will verify the payment status and take appropriate action.

10. Refund Enquiries

For cancellation or refund assistance:

WAYANAD SPICES VILLAGE
Pulpally, Wayanad, Kerala – 673579
Phone: +91 7902421203
Email: info@wayanadspicesvillage.in