Privacy Policy
PRIVACY POLICY
Effective Date: 21 September 2026
At WAYANAD SPICES VILLAGE, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.
1. Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
Order Information
- Products purchased
- Order number
- Order date
- Delivery details
- Refund or cancellation details
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
2. Payment Information
Online payments may be processed through Razorpay and other authorised payment service providers.
Payment-related information required to complete a transaction may be processed by the relevant payment provider, banks and payment networks.
We do not request or intentionally store sensitive payment credentials such as your UPI PIN, CVV or banking password.
Razorpay's merchant terms require merchants not to store payment-instrument credentials.
3. Why We Use Your Information
We may use your information to:
- process and fulfil orders;
- confirm payments;
- arrange shipping and delivery;
- communicate order updates;
- process cancellations, returns and refunds;
- respond to customer enquiries;
- improve our website and services;
- prevent fraud and misuse;
- maintain business and transaction records;
- comply with applicable legal and regulatory requirements.
4. Sharing of Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Razorpay and payment service providers;
- banks and payment networks;
- courier and logistics partners;
- website hosting and technology providers;
- email, SMS and communication service providers;
- professional advisers and authorities where legally required.
We do not sell your personal information as a product.
5. Cookies
Our website may use cookies and similar technologies to remember preferences, maintain sessions, improve website functionality, understand website usage and support security.
You may manage cookie settings through your browser. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for business, transaction, customer-service, accounting, legal, tax, fraud-prevention or regulatory purposes.
8. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies.
9. Children's Privacy
Our website is intended for customers who can legally enter into purchase transactions.
We do not knowingly collect personal information from children for independent purchases.
10. Your Privacy Rights
Subject to applicable law, you may contact us regarding questions or requests concerning your personal information, including access, correction, deletion or other applicable privacy rights.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with the updated effective date.
12. Contact Us
For privacy-related questions or requests:
WAYANAD SPICES VILLAGE
Pulpally, Wayanad, Kerala – 673579
Phone: +91 7902421203
Email: info@wayanadspicesvillage.in